Privacy Policy

Depending on the services you request, we may collect the following categories of information:

Personal Information

• Full name
• Mailing address
• Email address
• Telephone number
• Date of birth
• Government-issued identification
• Social Security Number or Tax Identification Number (when required)
• Employment information
• Employer name
• Occupation

Financial Information

When you inquire about or apply for financing, we may collect:

• Income
• Assets
• Bank account information
• Existing debts
• Credit obligations
• Property ownership information
• Mortgage balances
• Down payment information
• Financial documentation you voluntarily provide

Property Information

• Property address
• Property type
• Estimated property value
• Occupancy status
• Purchase price
• Loan amount requested

Technical Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device type
• Operating system
• Language settings
• Time zone
• Website usage information
• Pages visited
• Referral source
• Session information

Communication Information

We maintain records of communications including:

• Emails
• Phone calls (where permitted by law)
• Text messages
• Chat conversations
• AI assistant conversations
• Contact forms
• Appointment scheduling

We use your information to:

• Respond to inquiries
• Evaluate financing opportunities
• Process mortgage applications
• Match borrowers with appropriate lending programs
• Verify identity
• Prevent fraud
• Perform underwriting activities
• Obtain credit reports (when authorized)
• Order appraisals
• Coordinate with title companies
• Communicate loan status
• Improve customer service
• Improve our website
• Analyze website performance
• Meet legal and regulatory requirements
• Protect against fraud and cybersecurity threats

We do not sell your personal information.

We may share your information with trusted service providers as necessary to process your request, including:

• Wholesale lenders
• Investors
• Mortgage brokers
• Loan processing companies
• Underwriters
• Title companies
• Settlement agents
• Appraisal management companies
• Credit reporting agencies
• Flood certification providers
• Fraud prevention providers
• Identity verification providers
• CRM providers
• Document management providers
• Electronic signature providers
• Payment processors
• Cloud hosting providers
• Legal counsel
• Government agencies when required by law

Each recipient is expected to protect your information consistent with applicable laws.

When you request mortgage financing, you may authorize us to obtain information necessary to evaluate your request, including:

• Consumer credit reports
• Employment verification
• Income verification
• Asset verification
• Public records
• Fraud prevention reports

Additional written authorization may be required before obtaining certain reports.

Our website uses cookies and similar technologies to:

• Remember preferences
• Improve website functionality
• Analyze website traffic
• Measure advertising effectiveness
• Detect fraud
• Improve user experience

We may use services including:

• Google Analytics
• Google Tag Manager
• Google Ads
• Microsoft Clarity
• Meta Pixel
• LinkedIn Insight Tag
• CRM tracking technologies
• Marketing automation platforms

Visitors may adjust cookie preferences through their browser settings or our Cookie Preferences tool where available.

If you provide consent, we may send text messages regarding:

• Appointment reminders
• Loan updates
• Requested documentation
• Customer support
• Follow-up communications

Message frequency varies. Message and data rates may apply.

Reply STOP to unsubscribe. Reply HELP for assistance.

Consent to receive text messages is not a condition of obtaining financing.

MyLoanDesk may use artificial intelligence technologies to:

• Answer general questions
• Schedule appointments
• Route inquiries
• Assist with document collection
• Improve customer service

AI-generated responses are informational only and do not constitute underwriting decisions, legal advice, financial advice, or loan approval.

Whenever appropriate, a licensed mortgage professional will review your request.

We maintain administrative, technical, and physical safeguards designed to protect your information, including:

• Encryption of sensitive data in transit where supported
• Access controls
• Multi-factor authentication for administrative systems
• Security monitoring
• Regular software updates
• Employee training
• Vendor security assessments where appropriate

While we use commercially reasonable safeguards, no method of transmission over the Internet or electronic storage is completely secure.

We retain information only as long as necessary to:

• Provide requested services
• Complete mortgage transactions
• Meet legal and regulatory obligations
• Resolve disputes
• Enforce agreements
• Maintain business records

Retention periods may vary depending on applicable federal and state laws.

Depending on where you live, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of certain information
• Obtain a copy of your information
• Object to certain processing activities
• Withdraw consent where processing is based on consent

Some rights are subject to legal exceptions, including record-retention obligations applicable to mortgage transactions.

Residents of California may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including the right to know, access, correct, delete, and limit the use of certain personal information, subject to applicable exceptions.

Requests may be submitted using the contact information below.

Visitors located in the European Economic Area, the United Kingdom, or Switzerland may have additional rights under applicable data protection laws, including the General Data Protection Regulation (GDPR).

Where applicable, we process personal information based on one or more lawful bases, including consent, contractual necessity, compliance with legal obligations, or our legitimate interests.

Our services are intended for adults seeking financial services and are not directed to children under the age of 18.

We do not knowingly collect personal information from children.

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. We encourage you to review their privacy policies before providing personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.

The updated version will be posted on this page with a revised Effective Date.

If you have questions about this Privacy Policy or wish to exercise applicable privacy rights, please contact us:

MyLoanDesk

• Website: https://www.myloandesk.com
• Email: info@myloandesk.com
• Phone: 3058916500
• Mailing Address: 1801 NE 123 St, Ste 314 North Miami, FL 33181

By using the MyLoanDesk website or submitting information to us, you acknowledge that you have read and understood this Privacy Policy.