Cookie Policy

Cookies are small text files that are stored on your computer, smartphone, tablet, or other device when you visit a website.

Cookies help websites:

• Remember your preferences
• Improve website performance
• Provide a better browsing experience
• Analyze website traffic
• Enhance website security
• Personalize content and advertisements

Cookies do not normally contain information that directly identifies you. However, cookies may be linked to personal information that you voluntarily provide through our website.

MyLoanDesk uses cookies to:

• Operate our website efficiently
• Remember your preferences
• Improve website functionality
• Maintain security
• Analyze visitor behavior
• Improve mortgage calculators
• Save partially completed forms (where available)
• Prevent fraud
• Measure advertising performance
• Improve customer experience

A. Essential Cookies

These cookies are necessary for the website to function properly.

Examples include:

• Login authentication
• Security verification
• Fraud prevention
• Form submissions
• Session management
• Website load balancing

Without these cookies, certain parts of our website may not function correctly.

These cookies cannot be disabled through our website.

B. Functional Cookies

These cookies remember choices you make, including:

• Preferred language
• Region
• Calculator settings
• Saved preferences
• Accessibility settings

These cookies improve your browsing experience but are not strictly necessary.

C. Analytics Cookies

Analytics cookies help us understand how visitors use our website.

Information collected may include:

• Pages viewed
• Time spent on pages
• Traffic sources
• Device type
• Browser type
• Screen resolution
• Navigation paths
• Click activity
• Website performance

We use this information to improve the website and user experience.

Analytics providers may include:

• Google Analytics
• Microsoft Clarity
• Google Search Console
• Other website analytics platforms

Analytics data is generally aggregated and does not directly identify individual users.

D. Advertising Cookies

Advertising cookies help measure the effectiveness of marketing campaigns and may be used to display advertisements that are more relevant to your interests.

These cookies may be placed by:

• Google Ads
• Meta (Facebook and Instagram)
• LinkedIn
• YouTube
• Microsoft Advertising
• Other advertising partners

These providers may recognize your browser across different websites.

E. Performance Cookies

Performance cookies help us understand:

• Website speed
• Loading errors
• Technical issues
• Browser compatibility
• Device performance

These cookies help improve reliability and performance[cite: 4].

Some cookies are placed by third-party services integrated with our website.

These may include:

• Google
• Microsoft
• Meta
• LinkedIn
• YouTube
• Vimeo
• Calendly
• GoHighLevel / LeadConnector
• Twilio
• Live chat providers
• Mortgage calculators
• Embedded maps
• Video hosting providers

Each third party operates under its own privacy and cookie policies. We encourage you to review those policies before using their services.

When you begin a mortgage inquiry or application, cookies may temporarily store information necessary to:

• Keep you signed in during your session
• Save your progress
• Maintain application security
• Prevent duplicate submissions
• Improve reliability

These cookies help ensure your application can be completed efficiently.

If you communicate with an Al assistant or live chat on our website, cookies may be used to:

• Maintain your conversation
• Remember previous messages during your session
• Improve chatbot functionality
• Analyze customer service performance

Chat interactions may also be stored in accordance with our Privacy Policy.

Depending on your location, you may be presented with a cookie banner when you first visit our website. You may choose to:

• Accept All Cookies
• Reject Non-Essential Cookies
• Customize Cookie Preferences

Your selections can generally be changed later through the cookie preferences link available on our website.

Most web browsers allow you to:

• View cookies
• Delete cookies
• Block cookies
• Limit third-party cookies
• Receive notifications before cookies are stored

Please note that disabling certain cookies may affect website functionality.

For browser-specific guidance, refer to your browser's help documentation.

Some web browsers offer a "Do Not Track" (DNT) setting[cite: 4].

Because there is no universally accepted standard for responding to DNT signals, our website may not respond to all such requests. You may still manage cookies through your browser settings or our cookie preferences tool where available.

Visitors located in the European Economic Area (EEA), the United Kingdom, Switzerland, or other jurisdictions with applicable privacy laws may have additional rights regarding cookies and tracking technologies.

Where required by law, we obtain your consent before placing non-essential cookies on your device.

We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or our business practices.

The revised version will be posted on this page with an updated Effective Date.

If you have questions about this Cookie Policy or our use of cookies, please contact us:

• MyLoanDesk
• Website: https://www.myloandesk.com
• Email: privacy@myloandesk.com
• Phone: 3058916500
• Mailing Address: 1801 NE 123 St, Ste 314 North Miami, FL 33181

When visitors first arrive on the MyLoanDesk website, they may see a notice similar to the following: